Return & Refund Policy

Last updated: September 12, 2026

At SHUKR, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will be happy to assist you.

1. Return Eligibility

We accept returns only in the following cases:

• The product was received damaged or defective.
• You received an incorrect product.
• The product received is significantly different from what was ordered.

To be eligible for a return, the item must be unused, unworn, and in its original packaging, including the jewellery box and other packaging materials.

2. Return Request Period

You must contact us within 7 days of receiving your order to request a return.

Please provide:

• Order number
• Clear photographs/videos of the product
• Photographs of the packaging, if damaged
• A brief description of the issue

We will review your request and inform you whether the return is approved.

3. Non-Returnable Items

Returns will not be accepted for:

• Products that have been worn or used
• Products damaged after delivery due to improper handling
• Products with signs of wear, scratches, or damage caused by the customer
• Products returned without original packaging
• Change of mind or personal preference
• Products damaged due to improper care or exposure to chemicals, perfumes, water, or other substances

4. Return Shipping

If the product is confirmed to be defective, damaged during delivery, or incorrectly sent by SHUKR, we will arrange or reimburse the applicable return shipping cost.

For returns that are not caused by an error or defect on our part, return shipping costs may be the customer's responsibility.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

For Cash on Delivery orders, we may request valid bank account or UPI details to process an approved refund.

6. Exchanges

We currently provide exchanges only for products that are received damaged, defective, or incorrect, subject to availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible.

8. Contact Us

For return or refund assistance, please contact:

SHUKR
Hyderabad, Telangana, India
Email: s.mdthoufiq00@gmail.com
Phone: +91 918 242 1956

Please include your order number when contacting us about a return or refund.